Prior to working for Healthwatch Derbyshire, Helen worked within the operations department at a major commercial airline, and as a Project Manager for a Lottery Funded Healthy Living Centre in Nottinghamshire.
Helen has worked for Healthwatch Derbyshire since the origination began in April 2013. As Insight and Intelligence Manager, her key role is to ensure that the feedback and experiences reported to Healthwatch Derbyshire are used effectively and get to the right organisation at the right time, to have the right impact.
Helen also manages the Engagement Team at Healthwatch, and works with a team of four Engagement Officers to ensure that engagement undertaken is well planned, high quality, and will and can be used by organisations to inform their services. Very often, engagement work will culminate in a report which Helen ensures will have maximum impact to inform and influence providers, commissioners and regulators of health and social care services in Derbyshire.
