• Management & Leadership
  • Science & Technology

Digital Transformation: Delivering the Vision for Agile, Flexible and Secure Public Services

  • Thursday, 03 May 2018
  • America Square Conference Centre, London
  • 08:30 - 16:30
  • Overview

The new Government Transformation Strategy sets out the vision for digital-enabled public services. It covers three broad areas of focus: transforming whole citizen-facing services; department transformation to deliver policy objectives in a flexible way; and internal government transformation to collaborate better and deliver change more effectively. At the ballot boxes we have seen that citizens are expressing their wish for more responsive government and public services. With many services running out of cost-cutting efficiencies  the case for more radical, deep digital transformation is stronger than ever. This conference will explore how to reconnect citizens and the state and rethink policy making and service design so that they are closely tied. Public services need to be agile and flexible enough to implement service design as it forms, to back the best solutions not the costly failures, and to be able to adapt to an ever changing and challenging environment. 

The vision for digitally-led innovations to join-up people, their data, and the services they use can help to create new opportunities to tackle complex user needs. Alongside the opportunities of the digital age however we have also seen the damage increasingly sophisticated cyber-attacks can cause. In May 2017 the largest cyber-attack in NHS history saw ransomware disrupt over 40 hospital trusts. This was followed by a 'sustained and determined' cyber-attacks on Westminster, with MPs unable to access emails. As well as developing services so that they benefit from digital technology it is just as important to guard against the risks. If citizens cannot depend that the information and data they share with services is safe and secure then public trust in what digital transformation can deliver will become increasingly eroded.

Outdated legacy IT systems and technologies are slowing down public sector transformation, a radical shift is required in service provision, collaboration, digital skills and data sharing. At Digital Transformation: Delivering the Vision for Agile, Flexible and Secure Public Services learn how to embed the latest digital solutions and ways of workings in your organisation and help redesign better public services and user outcomes.

The UK digital economy is one of the most developed in the world, worth around £145 billion per year. 71% of adults now have a smartphone and on average, people spend over two hours a day using them, rising to nearly five hours for those aged 16 to 24. More and more smart devices are being connected together, for example in the home and powerful services can now be assembled quickly by joining multiple data sets and commodity components. The digital revolution is transforming society and creating significant economic benefits worldwide, much of which is being driven by the private market. The pace of change is accelerating, raising citizen's expectations that government will apply the same practices and technologies to improve its services.

 The UK is seen as a world leader in digital government. Since 2010 The Government Digital Service have established standards and policies to help ensure that digital services work consistently for everyone. This has included cross-government technology services that provided common hosting, networking and best-in-class workplace technology. In 2016 progress was recognised by the United Nations e-government survey which ranked the UK top in the world for both e-government (ensuring public institutions are more inclusive, effective, accountable and transparent) and e-participation (participatory decision-making). The next steps are focused on creating flexible digital infrastructures, and government services that are responsive to changing environments and enabling leaders to iterate, transform and improve existing services in an agile way. The new government transformation strategy makes clear that across operational departments the business change strategy and digital strategy now need to be considered as the same thing. The idea is for government to have an integrated transformation strategy, one enabled by digital practices and technologies. 

Innovation in the private sector may highlight opportunities for government, but some of these do not translate directly into public service provision. Services must work for the whole of society - not just the 77% of people who have basic digital skills, but for the 12.6 million adults who don't. People who are the least online are often heavier users of public services, highlighting the need to design services that do not exclude them. A significant proportion of service users may never attain the digital skills to use and access online services without support, because of disabilities or lack of literacy skills. Key barriers to digital transformation include digital skills of staff and citizens, take-up and inclusion, and investment in new ICT projects and services. The Government Transformation Strategy sets out five main areas of work: business transformation; people, skills and culture; tools, processes and governance; better use of data; and platforms, components and business capabilities.

Digital transformation and new approaches can be harnessed to improve outcomes and make our public services more effective, more efficient and ensure they are provided at lower cost to the taxpayer. This conference is designed to explore the latest digital solutions and ways of workings to help meet the critical challenges ahead.

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  • Confirmed Speakers

  • Benefits of attending

  • Exploring the new Government Transformation Strategy and how the vision to transform the relationship between citizens and the state will be achieved.
  • Learn how to take a strategic and whole-system approach to analysing the causes of rising demand on public services.
  • Highlighting how digital innovations and methods can be used more effectively in service provision to improve efficiency and deliver greater value for local communities, places and citizens.
  • Discover new opportunities to reduce service demand, deal more efficiently with avoidable demand and take out unnecessary costs of service delivery.
  • Hear from those responsible for initiating and driving the digital strategy for the UK.
  • Discuss strategies to build a smarter, agile and more efficient public sector.
  • Learn how to develop the right skills, people and culture to drive digital transformation that is focused on improved outcomes for citizens.
  • Be inspired by examples of best practice from leading organisations across both public and private sectors.
  • Hear from experienced practitioners with invaluable knowledge and experience of leading innovative digital initiatives at both local and national scale.
  • Discussing how to make better use of data to improve decision-making and be an enabler for public services.
  • Receive up-to-date information on government as a platform.
  • Network with a wide range of organisations all dedicated to effecting real change in public service delivery.
  • Receive practical advice and inspiration from a range of real-life examples.
  • Gain the maximum number of 6 CPD points.

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  • Event Programme


Registration and Coffee in the Networking Area


Chair’s Opening Address


Keynote Address

  • Kieran Housden, Deputy Director (Strategy, Engagement and Policy), Government Digital Service (confirmed)
"Delivering the Government Transformation Strategy"

The Government Transformation Strategy and the work GDS is doing to implement its 5 key themes.

"Transforming the relationship between citizens and the state"

Exploring how to create flexible digital infrastructures, so that government services are responsive to changing environments and enabling leaders to iterate, transform and improve existing services in an agile way.

  • Zoe Gould, Head of Product, DWP Digital, Department for Work and Pensions (confirmed)
"Being Digital is not just building digital things"

How in DWP we are using Service Design and Product management principles to organise ourselves in order to build end to end services for our users;  the importance of understanding the political and technical landscape now and in the future; ensuring we define visions for our Products and Services that are suitable for the internet era; and how agreeing a good mission statement, metrics and success criteria up front can help delivery.


Main Sponsor

  • Tim Gregson, Local & Regional Government CTO, Microsoft (confirmed)
"Transforming UK Public Sector"

With Bots and cognitive services more accessible than ever before, now is the time for all organisations to start thinking about introducing these services to drive efficiencies, reduce costs and engage citizens & employees. In this talk we will discuss what a Bot is, what makes a great Bot, and how they can support citizens in accessing local government services.


Question and Answer Session


Coffee in the Networking Area


Case Study

Speaker TBC, eShare (confirmed)


Jenni Lloyd, Programme Manager: ShareLab Fund, Nesta (confirmed)

"Digital ideas to relieve pressure on public services"

Discussing the ShareLab programme which focuses on how collaborative digital platforms can be used for social impact.

  • John Rogers, Head of Systems Thinking and Customer Access, Wiltshire Council (confirmed)
"Asking good questions – the first step to good answers"

When you are faced with all kinds of opportunities for introducing self-service and automation, which services do you start with, and how do you know? How Wiltshire Council is using Systems Thinking to develop and deliver its digital portfolio.


Case Study


Lunch in the Networking Area


Chair’s Afternoon Address


Case Study


Rupert Cryer, Assistant Director, Cabinet Office (confirmed)

"Meeting complex needs"

Digital transformation can help absorb this increased demand without incurring costs with more accurate, faster responses and help drive efficient signposting of preventative services. A key benefit is ultimately improved outcomes, allowing front-line staff and professionals to freed-up to concentrate on more complex service user needs.


Afternoon Break

  • Rob Driver, Head of Public Sector, techUK (confirmed)
"Digital transformation: People, skills and culture"

Digital technology can be an effective tool or a catalyst for service transformation but key to any successful change is the right culture, skills and people to make it happen.


Case Study

Speaker TBC, Agile Business Consortium (confirmed)

"Agile Public Services"

Question and Answer Session


Chair’s closing remarks and conference close

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Colette Hodson
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America Square Conference Centre, London

America Square Conference Centre, London

America Square Conference & Events Centre brings together the contemporary with the uniquely historic in bright, innovative spaces located in the heart of the City of London's Square Mile. The historic Roman London Wall runs through the venue providing a memorable backdrop to conferences, where delegates can enjoy presentations, mingle with exhibitors and enjoy a hot lunch in a secure, self-contained suite of rooms.

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    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.
  • Who will attend?

  • Academics
  • Business Analysts
  • Central Government
  • Chief Digital Officers
  • Chief Executives
  • Chief Information Officers
  • Chief Technology Officers
  • Councillors
  • Development Managers
  • Digital Champions/Managers
  • Digital Strategy Leads
  • Directors of Commissioning/Procurement
  • Directors of Communications
  • Directors of Efficiency and Improvement
  • Directors of Finance
  • Directors of Modernisation and Performance
  • Directors/Heads of enterprise and innovation
  • Directors/Heads of Technology
  • E-government leads
  • Heads of Business Management/Transformation
  • Heads of Change Management
  • Heads of Customer Service
  • Heads of Digital
  • Heads of Economic Development
  • Heads of eGovernment
  • Heads of Growth and Regeneration
  • Heads of ICT
  • Heads of Information Assurance/Governance
  • Heads of Innovation
  • Heads of Insight
  • Heads of Inward Investment
  • Heads of IT Infrastructure
  • Heads of IT Security
  • Heads of Planning
  • Heads of Policy/Strategy
  • Heads of Research and Innovation
  • Health and Social Care
  • Higher Education
  • Informatics Leads
  • IT Directors/Managers
  • LEPs
  • Local Authority officials
  • Local Businesses
  • Local Enterprise Partnerships
  • Operations Managers
  • Programme/Project Directors
  • Project and Programme Managers
  • Project Director/Programme/Portfolio Managers
  • Senior Managers
  • Strategic Directors
  • Virtual Services Managers
  • Web Directors/Managers