Driving Digital Change: Transforming Services, Cultures and Experiences
- 08:30 - 16:30
- America Square Conference Centre, London
As Rochdale Borough Council’s highly-experienced Digital Services Lead, Rahna Riley has created one of the “great council websites” in www.rochdale.gov.uk.
Rahna’s passion, determination and knowledge combine with a relentless focus on customers, quality and simplicity to create websites so useful and usable they become the customers’ preferred way of accessing services.
Committed to sharing best practice and meeting emerging challenges head-on, Rahna has established a national digital managers group and is frequently invited to undertake peer reviews of council and public sector websites.
Rahna’s work has attracted acclaim from Better Connected, Ministry of Defence, partners, colleagues, customers and suppliers alike, and she speaks regularly on topics including usability, accessibility and channel shift.