Zoe holds a Chair of Service Operations Management Loughborough University School of Business and Economics. She also is the Associate Dean (Teaching) for Loughborough University in London and Co-directs the Research Centre for Service Management. Her area of interest is in performance and process improvement and, service management in public sector organisations. Zoe has recently been a Management Practice Advanced Institute of Management (AIM) Fellow considering sustainability of Lean in public services. She has led research projects for the Scottish Executive, HM Revenue and Customs, HM Court Services, HealthCare, Local Government and Higher Education organisations which have evaluated how ‘lean’ techniques are and could be used in the public sector. She has developed a House of Lean for Public Services. She has recently led a research project ‘SLIM’ which developed a Strategic Lean Implementation Methodology (SimLean) for Hospitals. She has published over 80 articles, book chapters and reports as well as presented widely on the topic to both academic and practitioner audiences. Zoe has advised a number of boards and committees for organisations such as the Welsh Assembly Government, National Audit Office and Cabinet Office. More interestingly, she is a mother to 3 children, enjoys the theatre, shopping and cycling when she has time!
