• Management & Leadership
  • Science & Technology

Driving Digital Change: Transforming Services, Cultures and Experiences

  • Thursday, 22 November 2018
  • America Square Conference Centre, London
  • 08:30 - 16:30
  • Overview

The rapid developments in digital technology provide an ability to deliver more efficient, better and new services. 

Driving Digital Change will inform delegates about:

  • Latest developments in digital technology
  • Government policy and digital priorities
  • Latest government initiatives
  • How to access suppliers of digital services
  • Funding and support that is available for development, adoption and implementation
  • Examples of successful implementation, benefits achieved and lessons learned
  • Efficiencies and savings that can be delivered
  • Opportunities to deliver new services

"Lowering operational costs and enhancing customer experience is the core of digital transformation." Forbes, 2017.

This event will bring together leaders in digital transformation to learn how new technology and ways of working can drive service and organisational improvements. Since 2012 the UK Government and other public sector organisations have spent over £3.2bn on digital, data and technology services. According to Gartner’s latest survey results, 42% of industry CEOs are now actively pursuing digital transformation efforts in one form or another. From the connectivity of Internet of Things and smart technology to the far-reaching potential of Artificial Intelligence, new market innovations are transforming the service industry and creating new opportunities to rethink how citizens engage, access and use our public services.    

Big data, analytics and digital platforms are helping to empower both service users and providers as they utilise data and information for better decision making and service outcomes. This event will focus on how to deliver more accurate, faster responses and put service users at the core as we reshape governance, the public sector and working practices for the future. 

There are common barriers to change - from outdated legacy equipment, entrenched organisational structures and fragmented service pathways, to workforce skills and cultural resistance to new ways of working. The agenda will explore not only cutting-edge digital solutions but how best to embed and implement radical service design and transformation. 

Disruptive technologies, including intelligent machines and advanced analytics, are reaching the masses and transforming everyday life. Not only are customer experiences changing but also the way organisations operate. This conference will gather together the public and commercial sector to explore how to implement new technology and drive change.  

There are numerous examples of disruptive innovations in recent years that have turned markets upside down leading to established brands falling by the wayside and replaced by new, more agile players. There was once a time when Blockbusters ruled the film-renting market but fierce competition from streaming technology and services, such as Netflix, quickly contributed to the leading rental firm being forced to shut down. Likewise, Kodak once monopolised the camera and photography market for most of the last century but, as mobile phone technology advanced with ever more sophisticated camera phones, a global giant eventually became bankrupt in 2012. Today the impact of digital disruption can not only be seen on the high street and in local economies - new technology is changing our everyday lives. This event agenda will explore how to effectively respond to changes in the market and new technology to maximise opportunity and minimise risk. 

A report earlier this year by Sopra Steria suggests that only 58% of the UK believes digital transformation has had a positive impact on the quality of public services, with the lack of integration, in the areas of health, education, and justice and police, becoming a growing concern. The report showed that 66% of the public believe digital tools are becoming increasingly easy to use however a huge 70% have little confidence in the security of digital data, while 48% worry someone else will access their data or accounts. 

As digital technology continues to evolve the parameters of service delivery, access and experience are also shifting. In recent years smart technology has moved the paradigm from a technology-led focus on reducing costs and improving service efficiencies to a more citizen-centric approach, focusing on how services and infrastructure can be transformed to improve quality of life and empower people. Local authorities for example have become more proactive engaging with citizens through service co-design, innovation hubs, digital platforms, open data portals and crowd-funding schemes. Innovation in healthcare is opening up new possibilities to treat patients remotely and driving through improvement using new digital technology, information and innovations. In the education sector digital technology is now enhancing the quality of education and improving the learning value through a more personalised, tailored experience. Measuring learning gain in knowledge, skills, work-readiness and personal development is helping institutions better understand the quality and impact of education on their students. 

Research conducted in 2017 by Barclays found that 40% of people in the UK do not have digital skills required for most jobs. There are concerns that tech skills are not filtering quickly enough through the pipeline to fill digital skills gaps and there it is important employers as well as educators put emphasis on building UK tech talent to fill empty digital roles in the future. Understanding how to stay on top of digital skills needs now and what will be required in the future can help organisations better prepare for the constantly evolving digital revolution. 

Our programme will explore the most pressing issues in digital transformation. We will address more broad questions such as; why do some digital transformations fail and others succeed? How does transformation affect internal working culture? Other sessions will look more at what organisations can do with new information, algorithms and data flows. We are bringing together all sectors to draw on a very wide range of viewpoints. Our speakers will represent organisations as diverse as healthcare, media, local government, tech firms, charities, higher education and central government. Organisation activities and procedures are undergoing a profound internal rearrangement due to the accelerating impact of technology. It is necessary that the many possibilities of transforming are considered for best practice to be established and all organisations to be sufficiently well-informed to find what best suits them.

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  • Confirmed Speakers

  • Benefits of attending

  • Learn about most recent examples of digital transformation in business and how these frameworks can be applied to your own business and elsewhere
  • Analyse real-life case studies of successes and failures of digital transformation to understand best practice.
  • Understand how to digitally transform in a way that improves customer experience, lowers operational costs and increases revenue.
  • Network and discuss with some of the leading technological figures in business.
  • Gain invaluable insight into the development of the private sector.
  • Hear transformation stories from cross-industry experts for varied perspectives to overcome digital disruption.
  • Understand and address the challenges to your industry with a senior level audience to discuss with.
  • Discover how to implement digital innovation in your organisation as part of your transformation to help achieve strategic advantage.
  • Find the answers to your digital transformation challenges through insightful presentations and unmissable networking opportunities.

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Event Sponsors and Supporters

  • Event Programme

08:30

Registration and Coffee in the Networking Area

09:25

Chair's Opening Address

09:30

Session One: Implementing Change

09:30

Keynote Address

Sarah Wilkinson, Chief Executive, NHS Digital (invited)

"Delivering digital change"

This presentation will explore how to implement large-scale digital transformation.

09:50
  • Anna Wood, Director of King's Online, King's College London (confirmed)
"Transforming Higher Education"
10:10
  • Adam Rowlands, Director of Digital, British Red Cross (confirmed)
"Culture Change"

Digitally transforming can have profound effects on workplace culture. This talk will address how to realistically implement new technologies on a more social level. Resistance from employees may be natural to an extent. Therefore, to maintain productivity and morale, the transformation needs to be more seamless than it is disruptive.

10:30

Main Sponsor

10:50

Question and Answer Session

11:00

Coffee in the Networking Area

11:45

Session Two: Frontier technology and innovation

11:45
  • Adi Chhabra, Senior Product Manager - Artificial Intelligence, Vodafone (confirmed)
"Artificial Intelligence"

As artificial intelligence rises to greater prominence, it is clear that it could radically transform many sectors and potentially society as a whole. It's proving key to several organisations' internal digital development.

12:05
  • Rahna Riley, Digital Services Lead, Rochdale Borough Council (confirmed)
"Building usable digital services"

Building digital services that are both customer and outcome focused are massively important to help make the desired savings and cultural changes. Find out how we made huge savings and relentlessly focused on making iterative improvements which contributed to lasting changes.

12:25

Case Study

12:45

Cécile Faraud, Circular Economy Lead, Peterborough DNA Programme (invited)

"Smart cities, smart technology and smarter ways of working"

Peterborough, one of the 2015 World Smart City Awards winners, is initiating an ambitious line of work seeking to create a pioneering Circular City; embedding an innovative citywide circular economy approach. Helping Peterborough to efficiently manage the numerous flows of resources coming in and out of its geographical boundaries.

13:05

Question and Answer Session

13:15

Lunch in the Networking Area

14:15

Chair's Afternoon Address

14:20

Session Three: Service user design and big data

14:20

Case Study

14:40

Deborah El-Sayed, Director of Digital and Multi-Channel Development, NHS England (invited)

"How digital analytics and big data can improve care"

Technological inventions and developments are continuously revolutionising and drastically improving healthcare. Let's take a look at the most recent changes.

15:00

Speaker TBC, Agile Business Consortium (confirmed)

"Agile Architecture"
15:20

Question and Answer Session

15:30

Event Close

  • Register for event

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Madeleine Jones
  • Contact Details
  • News
  • Sponsors
  • Supporters
  • Venue
  • Featured Events
  • Downloads

Contact Details

News

  • DigitalHealth.London: Building the global digital health capital, together

    • Posted on 10 February 2017
    • by Tara Donnelly
  • Data Platforms to Unlock the Potential of Smart Cities

    • Posted on 09 March 2017
    • by CACI Ltd

Sponsors

Supporters

Venue

America Square Conference Centre, London

America Square Conference Centre, London

America Square Conference & Events Centre brings together the contemporary with the uniquely historic in bright, innovative spaces located in the heart of the City of London's Square Mile. The historic Roman London Wall runs through the venue providing a memorable backdrop to conferences, where delegates can enjoy presentations, mingle with exhibitors and enjoy a hot lunch in a secure, self-contained suite of rooms.

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  • The New Digital Strategy: Smarter Public Services

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Downloads & Resources

  • Open Forum Events Sponsorship Brochure
    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.
  • Who will attend?

  • Administration Assistants
  • Chief Development Officers
  • Chief Executive Officers
  • Chief Information Officers
  • Chief Technology Officers
  • Chief Operating Officers
  • Chief Marketing Officers
  • Development Managers
  • Digital Analytics Managers
  • Digital Content Strategists
  • Digital Customer Experience Managers
  • Digital Strategy and Policy Leads
  • Directors of Customer Insight
  • Directors of Digital Strategy
  • Directors of E-commerce
  • Directors of Business Information
  • Directors/Heads of Enterprise and Innovation
  • Directors/Heads of Technology
  • e-Commerce Managers
  • Heads of Applications
  • Heads of Corporate Information & Communications
  • Heads of CRM Systems
  • Heads of Customer Experience
  • Heads of Digital Engagement
  • Heads of eBusiness Integration (Digital strategy)
  • Heads of Finance
  • Heads of Innovation
  • Heads of Inward Investment
  • Heads of Planning
  • Heads of Research and Innovation
  • HR Knowledge Services Managers
  • IT Security Administrators
  • Lead Architects Information Management
  • Managing Directors
  • PMO Directors / Heads of Portfolio Office
  • Project and Programme Managers
  • QA Analysts
  • Senior Managers
  • Senior Project Managers
  • Software Engineers
  • Solutions Architects
  • Strategic Directors
  • Systems Architects
  • Vice-Presidents
  • VPs Customer Insight
  • VPs Digital Strategy
  • VPs E-commerce
  • VPs IT Strategy