• Health & Social Care

4th Annual Urgent Care Conference: Delivering Integrated Solutions

  • Wednesday, 26 September 2018
  • etc.venues, Manchester
  • 08:30 - 16:30
  • Overview

The urgent care system is at breaking point. NHS figures from the winter of 2017-2018 were the worst on record with January 2018 marking the 30th month in a row that the four-hour target has been missed. This was even after the large-scale cancellations of non-urgent treatment that occurred in order to prioritise urgent and emergency care. Over 80,000 patients waited on trolleys for more than four hours at A&E in January, 1,000 of which were waiting for over 12 hours - the highest numbers since records began. Our 4th Annual Urgent Care Conference: Delivering Integrated Solutions will seek to address how we can avoid crises like these in the future.

Sustained austerity measures over the last several years have led to reports regularly hitting the headlines of the continuous problems within urgent care. Bed-occupancy for overnight acute beds have risen from an average of 87.1% in 2010-11 to 90.4% in 2016-17. Some hospitals have been at 95%. In addition, 13% of patients spent longer in A&E than the four-hour standard during 2016-17.

The amount of day-only beds (used when patients require same-day procedures) has risen by over 520% since 1987-1988. With the UK population expected to grow to 74 million by 2039, increasing and improving NHS capacity as a whole is becoming ever more important. Moreover, with an ageing population to take care of and, with those aged over 80 having the highest rates of A&E attendance, there is likely to be ever more strain on urgent care services. Our conference programme will examine in detail the many facets of urgent care and what can be done to improve the situation and provide practical solutions.

The NHS is under unprecedented strain. Nationally the NHS has failed to hit any of its main targets in each of the last 12 months, including the system benchmark of seeing 95% of A&E patients within four hours. A&E Departments built fifty years ago to see maximums of 350 patients a day are recording 500 to 700. A&E units managed to treat and then admit, transfer or discharge just 77.1% of arrivals within the four-hour target in January 2018. Staff are overworked and patients are feeling the impact. Over 80,000 patients waited on trolleys for more than four hours at A&E in January, 1,000 of which were waiting for over 12 hours - the highest numbers since records began. Furthermore bed occupancy levels in hospitals were recorded at 95% in January 2018, far above the 85% limit that health experts have stressed should be the maximum in order to prevent the spread of infection diseases such as MRSA.

Alongside the increasing rise in patient demand for urgent care there are additional pressures on health and social care resources. Demand for NHS services is rising at around 4% a year but funding is rising at the slowest rate since the service was founded in 1948. In the last seven years NHS funding has risen in real terms by 1%, prior to this was at 4% each year, and this financial year it will be 0.7% meaning that trusts will again be tasked with making savings. A study from January 2018 ‘Population and patient factors affecting Accident and Emergency Department attendance in London: an analysis of linked primary and secondary care records’ by Queen Mary’s University showed that the sheer number of patients, rather than a lack of GPs, is causing more A&E admittances and therefore longer waiting times. The research further indicated that A&E attendances had tripled over the last 50 years.

So how can our healthcare services ensure next winter care improves? Winter 2018/19 is coming and with it the well recognised conditions that create sudden surges in demand or reduce the NHS’s ability to meet this demand. Usual suspects include influenza-like illness, respiratory diseases associated with colder weather, and infectious winter vomiting bugs like norovirus that can close entire hospital wards. These impact on NHS staff as well as patients, further adding to pressures on services as staff sickness increases over winter. Bed-blocking remains a major problem for many hospitals and this is especially true in winter. There was only one day last winter where bed occupancy was under 85% - Christmas Eve.

Pressures on social care are adding more strain on urgent care. Fullfact have reported that the number of elderly people being rushed to A&E from care homes has risen by 62% since 2010. This only adds to the huge pressure already on A&E services. NHS figures from 2017 have shown that up to 100,000 patients over the winter had to wait in ambulances before being able to enter A&E due to overcrowding. A lack of patient awareness of what medical issues require urgent care also contributes to over-demand. Initiatives such as the Patient Awareness Measure (PAM), multispecialty community provider vanguards, the 111 System and the recent Stay Well Pharmacy campaign have aimed to ease patient flow. Reflecting on how these programs have been received will further help shape improvements in urgent care.

Of the four home nations, Scotland is leading the way in meeting the four-hour standard. This is followed by England, Wales and Northern Ireland respectively. Comparing different systems is a useful tool to understand the best approaches. There is not one simple solution to the urgent care crisis but it is clear a more whole-system approach is needed. Gathering the necessary data and looking at evidence to find best practices will help improve urgent care. Different services are too often inadequately joined-up such as sufficient social care not always being in place for patients upon being discharged from hospital, thereby leading to delays. Different stages of care such as primary, ambulatory, social and community and others must be more integrated.

Read more
  • Confirmed Speakers

  • Benefits of attending

  • Hear about the current challenges facing the urgent care system in respect of reduced patient flow.
  • Gain an insight into the causes of congestion within the hospital care pathway.
  • Listen to successful interventions that are reducing attendances to A&E and avoiding hospitalisation in the first instance.
  • Discover how delayed transfer of care can be reduced and medically fit patients can be discharged freeing up the acute bed they occupy.
  • Explore how system change can improve flow and patient care.
  • Discover what alternative options there are to providing treatment closer to home and away from the hospital setting.
  • Listen to examples of innovative initiatives that are positively contributing to supporting the delivery of urgent care in an efficient and cost-effective time scale.
  • Benefit from the opportunity to question, discuss and debate current working practices and those for the future.
  • Share best practice and contribute to learning.
  • Take advantage of knowledge sharing and professional networking.
  • Gain the maximum number of 6 CPD points.

Share event

Event Sponsors and Supporters

  • Event Programme


Registration and Coffee in the Networking Area


Chair's Opening Address

  • Dr Chris Moulton, Vice-President, Royal College of Emergency Medicine (confirmed)

Session 1: Urgent Care Crisis


Keynote Address

Sam ShahDirector of Digital Development, NHS England (confirmed)

"Whole-system Approach"

Evidence shows that a more whole system approach to urgent care is needed. Different services are not always adequately joined-up, leading to delayed patient treatment and increased waiting times. Primary care, ambulatory care, social care, community care and others must be more integrated to improve efficiency and treatment.

  • Henry Clay, Director, Primary Care Foundation (confirmed)
"Maximising the benefit of phone assessment through NHS 111"

NHS 111 can play a vital role in getting people to the right service, and in helping to not impinge further on the urgent care system. However, in many areas they do just the opposite with too many people attending A&E. It is also a vital part of making sure that the local urgent care system is truly integrated. 


Main Sponsor


Q&A Session


Coffee Break in the Networking Area


Session 2: Social and Community Care

"Managing the Social Care Crisis"

A lack of social care in place for patients being discharged from hospital can lead to delays and bed-blocking. Better communication between urgent care at hospitals and social care is needed to improve the system. This will be discussed in the wake of the Social Care Green Paper with which the government aims to “set out plans for how government proposes to improve care and support for older people and tackle the challenge of an ageing population.”


Case Study


Bridget Warr, Chief Executive, UK Homecare Association (invited)

"From Hospitals to Community Care"

Community care, such as nursing homes, residential homes and sheltered housing, play a vital role in social care and is often where patients being discharged from hospital are directed to if they still need care. The numbers are also growing due to an ageing population.


Q&A Session


Lunch in the Networking Area


Chair's Afternoon Address


Session 3: On the Frontlines

  • Mark Newton, Assistant Director of Transformation / Head of Service and Consultant Paramedic of Urgent Care, North West Ambulance Service (confirmed)
"Looking at our Ambulance Services"

Reports of severe ambulance delays have been making national news too often in recent times. We need to address how we can prevent these failings and reach patients in time.


Case Study

  • Tim Gardner, Senior Policy Fellow, The Health Foundation (confirmed)
"Winter Pressures"

The highest number of A&E admittances occur between November and March. The surge in numbers and the strain it puts on the NHS hit the headlines every year. We must address why the NHS is not adequately equipped to deal with this.


Q&A Session


Coffee Break in the Networking Area


Session 4: Comparing Systems

  • Alan Hunter, Director of Performance and Delivery, NHS Scotland (confirmed)
"Urgent Care in Scotland"

Of the four home nations, Scotland is leading in terms of urgent care. 95% of patients are seen and discharged in four hours or less. What can the rest of the UK take from Scotland's system and improve their own?


Speaker TBC, Salford Together (invited)


Q&A Session


Chair's Closing Address and Event Close

  • Register for event

Having difficulty paying through Eventbrite? If you would like assistance registering your place please contact me on 0161 376 9007 and i'll be happy to assist. If you are awaiting funding you can request us to hold your place today to ensure you do not miss out.

Discounts for 3 or more delegates are available.

Want to pay by invoice? If you select your tickets and click on the green Register button. Once you’re through to the registration page, you can switch payment method from Credit/ Debit Card to Pay by Invoice

Jonathan Smith
  • Contact Details
  • News
  • Sponsors
  • Supporters
  • Venue
  • Featured Events
  • Downloads

Contact Details


  • UK General Election: What will be next for health and social care?

    • Posted on 09 June 2017
    • by Daniel Rankine
  • Duty of Care: CQC Targets Health & Social Care Inequality

    • Posted on 09 October 2017
    • by Jason Gordon




etc.venues, Manchester

etc.venues, Manchester

The new etc.venue in Manchester is the centre of a transport hub within easy access of mainline and tram stations (in fact the tram stops right outside our door!).

Situated across the 8th floor with fantastic views over the city and an abundance of natural light; the venue conference suite is made up of 15 rooms of various sizes including a self contained event wing along with other smaller rooms and suites ideal for meeting and training events.

The building contains all the usual touches you would expect from etc.venues including vibrant design, state of the art tech and on site catering with our own chefs are.

Featured Events

  • Urgent Care: Improving Patient Flow

    • 21 September 2017
    • 08:30 - 16:30
    • Manchester Conference Centre
  • Transforming Urgent and Emergency Care: Safer, Better, Faster

    • 29 September 2016
    • 08:30 - 17:00
    • Manchester Conference Centre
  • Urgent Care: Reducing Avoidable Admissions

    • 09 September 2015
    • 08:30 - 16:15
    • Manchester Conference Centre

Downloads & Resources

  • Open Forum Events Sponsorship Brochure
    Open Forum Events offer a number of partnership, sponsorship and exhibition opportunities that can meet your marketing and business development needs.
  • Who will attend?

  • Academics
  • Allied Health Professionals
  • Care Home Trustees/Directors
  • CCG Accountable Officers
  • CCG Clinical Leaders
  • Chairs
  • Chief Executives
  • Chief Medical Officers
  • Clinical/Medical Directors
  • Councillors
  • CSU Managing Directors
  • Director/Head of Social Care
  • Director/Head Primary Health Care Team
  • Directors of Children's Services
  • Directors of HR
  • Directors of Nursing
  • Directors of Specialist Units
  • Directors/Heads of Commissioning/Procurement
  • Directors/Heads of HR
  • Directors/Heads of Service Improvement
  • Directors/Heads of Strategic Development
  • Emergency Care Leads
  • GPs
  • Heads of Ambulance Trusts
  • Heads of Clinical Commissioning Groups
  • Heads of Urgent Care Boards
  • Health and Wellbeing Boards member
  • Independent Living Teams
  • Integrated Care Leads
  • Local Authority Health Professionals
  • Members System Resilience Groups
  • Members Urgent and Emergency Care Networks
  • NHS England Area Directors
  • NHS England Directors of Commissioning Operations
  • NHS England Regional Directors
  • NHS Trust Board Chairs
  • NHS Trust Directors and Senior Managers
  • Nursing Managers
  • Practice Managers
  • Service Development Teams
  • Social Workers
  • Supported and Sheltered Housing Teams