Substantial change is underway across government and public services to transform the relationship between the citizen and the state. The goal is to make it easier for people to access the services they want, when and where they want, and to deal with government in a simple, secure and speedy way. We are in the digital age but is not just about new technology, big data or moving services online. It is about thinking in a completely different way. Being agile and flexible enough to implement service design as it forms, to test different versions of the same services and pick the winner at low cost, to have feedback and public consultation in real time. This event will explore how to build services that meet citizen’s needs and rethink policy making and service design so they are closely tied.
This summit of digital leaders will focus on how government and civil service is changing, both in the UK and across the world, and what the future might mean for national and local democracy, for policy making and implementation, and for data and information sharing. The agenda will explore how to make services simpler, clearer and faster for citizens and ensure your organisation has the right skills in place to make it happen.
Join us at the Digital Government Summit: Agile Policy Making to hear from the latest thinking, strategies and cutting-edge projects that are transforming how public services are being designed, commissioned and delivered on a national, regional and local level. You will learn what the future direction for government and the public sector is and how to transform your organisation to benefit from new innovations and new ways of working.
Advances in technologies are opening up ever increasing opportunities to reshape services around the individual and transform the relationship between citizens and the state. Policy making is moving away from delivering top-down, broad concepts towards bottom-up, service user-led policies.
Advances in technologies are opening up ever increasing opportunities to reshape services around the individual and transform the relationship between citizens and the state. Policy making is moving away from delivering top-down, broad concepts towards bottom-up, service user-led policies.
We may not know what the next big technology is but how can we make sure we have the skills, structures and knowledge to be smart and nimble enough to take advantage?
Exploring examples of digital projects that have proven to deliver better services and the lessons learnt to take forward into new projects. The Austrian Tax Authority have developed a seamless electronic tax system making it easier for citizens and business to deal with government.
Through two Council examples we will show how Pitney Bowes are assisting UK Local Government transform inbound and outbound communications.
Digital technology and methodologies are increasingly being used to rethink policy making and service design so they are closely tied. What impact could digital have on democratic decisions? How can we put the citizen at the centre of government policy?
Using Public Health England’s new kite-marking process for health apps as our example, we’ll describe how rapid prototyping puts technology at the centre of the innovation process, rather than simply being the output. PHE used Alpha-prototypes to quickly test out the endorsement process with audiences including app developers, clinicians and patients. This approach uses a quick, disposable prototype to arrive at a robust, effective end product.
The UK’s long history of troubled government IT projects reminds us that modern government is more dependent on technology than ever before. It’s not just about delivering complex projects; government is also being challenged to adopt innovative approaches from digital and technology in the policy development process itself. Jessica will discuss what the modern policymaker needs to know about technology, and the opportunities and pitfalls of disciplines such as data science and design thinking.
Agile is focused on the delivery of Value – early and often. Governance is about making sure that we are doing the right things in the right way. Agile approaches give the sponsors of change an opportunity to realise Value, and to take real ownership. But in order to make the most of that opportunity, sponsors need to think and work in a different way than they might traditionally. Hugh will talk about the work that is underway at the Agile Business Consortium to help develop organisational agility, and in particular to balance the tension between assurance and deliver of value
Looking at the pressures the Government faces in Parliament, public services and spending and how these can be best overcome.
Explaining how new technology and new ways of working are driving better commercial services to the public sector and significant savings to the taxpayer.
David Evans, Director of Policy and Community at BCS, The Chartered Institute for IT Vicky Ladizhinskaya, Senior Commercial Manager, Crown Commercial Service Jonathan Lewis, Chief Commercial Officer, Contensis by Zengenti
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