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  • Management & Leadership

Managing Change: Transforming Public Services

  • Thursday, 01 December 2016
  • Manchester Conference Centre
  • 08:30 - 16:45
  • Overview

Managing Change: Transforming Public Services will support public sector organisations reshape how services are delivered in order to drive improvement with further spending cuts due in public spending.

The rules of change and transformation are being rewritten. The change agenda is no longer built on top-down leadership or project managing time and budgets. There is new thinking with a growing focus on service user and staff engagement, agile ways of working and encouraging disruptive ideas. It is also more complex with the impacts of austerity meaning that organisations are having to navigate ever turbulent environments and challenging demands. Ahead of the autumn spending review Chancellor George Osborne has tasked government departments to plan further reductions in their budgets by 2019-20 in a bid to find an additional £20bn savings in public spending. Given the context it is also more prevalent than ever with managers and professionals expected to engage and drive change on a day-to-day basis. This event will focus on how to actually make change happen, from breaking down cultural barriers to improving outcomes for service users.

Join us at Managing Change: Transforming Public Services for the opportunity to learn from experienced practitioners from across the public sector with invaluable knowledge and experience of leading change initiatives at both local and national scale. Delegates will receive practical advice and inspiration from a range of real-life examples from public and private sector sources to help lead on change management and service improvement.

  • Confirmed Speakers

  • Benefits of attending

  • Hear examples of how to successfully lead, manage and implement change.
  • Reinforce the importance of excellent communication.
  • Get tips for how to overcome cultural and organisational resistance to change.
  • Gain a better understanding of how to transform ways of working, improve decision-making and reduce risk.
  • Learn how large scale service transformations have been managed and how these lessons can be applied in your own workplace.
  • Discover what organisations across the public and private sectors have done to redesign services around customers’ needs.
  • Exploring how best to build capability: ensuring that the right people with the right skills are in the right roles.
  • Understand how to drive up service quality, reduce duplication and deliver cost savings.
  • Insight and tips on the latest methodologies and thinking to help drive successful service improvement.
  • Take advantage of excellent networking opportunities, meeting like-minded people from various professional backgrounds.
  • Share you own stories and experiences with the conference and contribute to wider thinking about change management.

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  • Event Programme

08:30

Registration and Coffee in the Networking Area

09:25

Chair’s Opening Address

  • Lisa Hooley, Acting Director of Human Resources, Trafford Council (confirmed)
09:25
  • Lisa Hooley, Acting Director of Human Resources, Trafford Council (confirmed)
09:30

Keynote Address

"Where are public services at and where are they heading?"

What will our public services look like in five year’s time? Will austerity continue to drive change and what impact can services expect from the next spending review this autumn? Those working in the sector need to consider how to shape organisational development to incorporate new skills, new thinking and new ways of working.

09:50
"Getting the culture right: Lessons from Google"

Culture plays a critical part in an organisations ability to deliver sustainable change and transformation programs. Karolina will share her insights of the Google culture and how it enables Google to stay agile and deal with the ever increasing pace of change.

10:10
  • Gillian Perry, Co-lead, Change Management Institute UK (confirmed)
"Practical ideas and examples of successful change"

How can you best avoid the common pitfalls that lead to change initiatives failing? What are the new ideas and ways of working that are ensuring radical change? Discussing how to build communication plans that motivate staff and create momentum to drive sustainable change. Exploring some of the innovative ideas and examples of projects that have delivered transformative organisational, cultural and service change

10:30

Question and Answer Session

11:00

Coffee in the Networking Area

11:45
  • Rob Smith, Managing Director, IndigoBlue (confirmed)
"Applying agile to public service design and delivery"

Meeting the demands of the Digital by Default agenda requires speed and agility, but these are often constrained by traditional solution-based governance mechanisms, which look to resolve uncertainty early in the process. In this presentation Rob will draw upon case studies from the Metropolitan Police’s Digital Policing Programme to illustrate how incremental delivery and dynamic uncertainty management can be used to accelerate change and deliver value. 

12:05
  • Sue Evans, Head of HR and Organisational Development, Warwickshire County Council (confirmed)
"The transformation : What worked for Warwickshire"

 Warwickshire County Council had to prepare for the biggest cultural and structural change ever experienced in local government – £190m savings over a 3 year period rapid transformation and seismic shift in skills, thinking and behaviour. How do you keep your workforce engaged when reducing headcount by 30% plus, changing the what and the how of the work and maintaining essential services?

12:25

Case Study

"Leading Cultural Change with IMPACT through the Circle of Excellence"

David will share with delegates practical methods for engaging in cultural change work aimed at;

• Building stakeholder rapport

• Preparing change leaders for action

• Leading with impact

• Generating a high resource internal state

• Creating a circle of stakeholder excellence

• Diagnosing and changing culture at work

• Aligning culture with strategy He will draw on practical case studies in which he has been instrumental, as well as knowledge gained from The University of California on cutting edge stakeholder engagement tools currently sweeping through Silicon Valley.

12:45
  • Steve Fairman, Managing Director, NHS Improving Quality (confirmed)
"Leading change from the frontline"

How is change changing? What is the difference between planned change, and change in the new era? What gets in the way of, or can be a positive support to, change? What can you do to initiate positive sustainable change from wherever you are in an organisation?

13:00

Question and Answer Session

13:15

Lunch in the Networking Area

14:15

Chair’s Afternoon Address

14:20
"Fundamentally re-thinking and re-designing how we deliver services for residents – local government case study"

To sustain or even enhance services in the current (and future) financial environment means stepping away from traditional and perceived models and delivering real innovation, redesign and a total focus on exactly what public service customers – tax-paying residents – want. Councils are often on a journey from improvement to transformation to innovation, and can be in different places in different service areas at any one time. This reflects the complex nature of local services, with different communities and political priorities across the country. However iESE projects across the country have identified that whatever stage they are at, the options and opportunities for most councils are similar: Level 1: Departmental-level change Level 2: Transactional-level change Level 3: Demand-level change Where is your organisation? And where should you be going next?

15:15
"In Discussion: Transforming Public Services"

Discussing the pitfalls to avoid and factors that will help organisations deliver successful service transformation.

15:35
"Whole system Change – the leadership challenge"

Through the Lens of Diabetes.

15:55

Question and Answer Session

16:15

Chair’s Closing Remarks and Event Close

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Manchester Conference Centre

Manchester Conference Centre

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