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  • Management & Leadership
  • Science & Technology

Digital Public Services: Reshaping, Rethinking and Rewiring Services

  • Wednesday, 01 July 2015
  • The Royal National Hotel, London
  • 08:30 - 16:50
  • Overview

A fundamental shift is required in the way public services are designed, organised and delivered. Services need to be simpler and more convenient for the citizen, they need to avoid costly duplications in process, and they need to integrate new technologies with existing communication and information channels. The Government Digital Strategy is leading a transformation in how public services are provided ensuring they are more agile, more flexible and fit for the 21st Century.

Digital by default is not just about moving existing services online or a rudimentary driver for saving money. It is about making it simpler, clearer and faster for people to receive the services they require, when and where they are needed. Technology has the potential to transform services so that they are more integrated, so both citizen and staff are more informed, and so that gaps in the system can be addressed. To drive innovation organisations need to consider how digitisation, mobilisation, big data and analytics can help to inspire better public services.

Following an independent survey by Open Forum Events, this conference agenda has been specifically designed to cover the key issues, barriers and challenges and will present practical solutions and ideas to help public services move towards digital by default. At Digital Public Services: Reshaping, Rethinking and Rewiring Services learn how technology and information sharing can drive better services.

  • Confirmed Speakers

  • Benefits of attending

  • An interactive day offering hands-on experience of digital innovations working through practical solutions to audience suggestions in real time.
  • Learn how to make the most out of new technologies and innovations – saving money and improving services.
  • How to evade previous pitfalls to transform information technology, the lessons learnt and practical advice to avoid costly problems.
  • The key steps towards delivering digital by default and a modern digital public service.
  • A focus on the practical outlining how digital technology can improve services, benefit citizens and support decision-making.
  • Enhance digital knowledge and skills and develop effective planning, implementation and measurement processes for digital services.
  • How to meet information standards and ensure that information flows freely and securely across system settings.
  • Increase take-up of digital transactions, increase inclusion rates and improve customer engagement and insight.
  • How to make the best use of information and drive improvements in performance, service delivery and outcomes.
  • Learn how digital innovations can support policy initiatives.

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The Royal National Hotel, London

The Royal National Hotel, London

Offering breathtaking views across Russell Square the hotel is within easy walking distance to the British Museum. Well located with Russell Square underground station a 2 minute walk away.

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